Always Report Cybercrime & Threats

Reporting cybercrime and threats at UCalgary and at home.
Ensuring digital safety through awareness and action.

Cybercrime at UCalgary

Cybersecurity Incidents 

  1. If you receive a suspicious email, do not click on any links in that email or open any attached files. Rather, use the "Report" button in Microsoft Outlook. After clicking "Report" please select "phishing".
  2. If you are a UCalgary student, faculty, or staff member, log in and submit a ticket directly to the cybersecurity operations team.
  3. If you are a external party contact UService at 403.210.9300 or send the detailed information to abuse@ucalgary.ca.
    • At any point you can request UService to escalate to the Cybersecurity Operations Team, it will be assessed and, if necessary, they will execute the Security Incident Response Process.

Examples of the Report button in Outlook. Click image for more information.

Working at home

Cybercrime at Home

Fraud Alerts 

  1. Visit the Calgary Police Service cybercrime website or call the non-emergency number at 403.266.1234 to file a complaint and receive a case number.
  2. Contact all of your bank and credit card companies if any financial information was used. Make sure to give the bank and credit card companies your Calgary Police Services case number for your file.
  3. Call Equifax at 1.800.465.7166 or TransUnion Canada at 1.800.663.9980
  4. As a final step, you can also report the incident to the Canadian Anti-Fraud Centre or call 1.888.495.8501. Make sure you have your Calgary Police Services case number handy. 

Further follow-up at UCalgary and at Home

Change your account recovery information as soon as you get your account back. This is critical for ALL accounts compromised, and includes everything from PINs and personal information to alternate email addresses and the answers to your secret questions.

This is to help ensure that the criminal who accessed your account cannot immediately hack it again. Cybercriminals are clever and you need to use every opportunity to protect yourself. With the information they took from you, they could access your accounts again if you do not update, change and remove all previous account recovery information.

As a final step, you can also report the incident to the Canadian Anti-Fraud Centre or 1-888-495-8501.

Please note: Online sexual exploitation of children must be immediately reported the Calgary Police Service. You may also report crimes of this nature anonymously to the Canadian Centre for Child Protection.