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Your one-stop-shop for IT services and support.
ServiceNow
ServiceNow is our organization’s self-service IT platform, used to streamline IT support and requests. Students, staff, faculty members and researchers can use ServiceNow to submit IT incidents, troubleshoot common issues, request access to IT-managed software and hardware, find or download software, and more. The platform provides a centralized hub for IT services, helping users resolve technical issues efficiently.
UService
UService is the University of Calgary’s shared service model, providing centralized support for IT, HR, Payroll, Finance (including supply chain, purchasing cards, and research accounting), and Research Services. Designed to streamline administrative processes, UService offers a single point of contact for faculty, staff, and researchers to get assistance, submit requests, and access essential resources efficiently.
Audio/Visual Support
Support with audio/visual is offered by Com/Media through the following channels:
- A/V Trouble Line: 403.220.5001
Mon - Fri: 8:00 a.m. to 10:00 p.m.
Sat: 8:00 a.m. to 6:00 p.m. - A/V General Inquiries: 403.220.3711
Mon - Fri: 8:30 a.m. to 4:00 p.m.
Location: Math Science 057, Main Campus
Helpful links
IT Service Catalogue
Access technologies and services through the service catalogue.
Service Dashboard
Check system status and outage reports.
Knowledge Base
Access step-by-step guidance, troubleshoot common issues, and
Something broken?
Submit an IT incident ticket to report an issue.
My Stuff
Login to manage, track, and escalate open tickets.
New to ServiceNow?
Take the tour to learn how to navigate UCalgary's ServiceNow Portal.